Educating the Destruction of American Business
Customers no longer are crucial to the American commercial contract. That’s more than proven by automated telephone systems, impossibly repeating how important you are as a customer as you are simultaneously left on hold, captive to unending message tapes of the additional services available while this particular one is withheld.
I Squeeze, Therefore I Am is the mantra of corporate leadership according to the Harvard Business School.
Customers no longer are crucial to the American commercial contract. That’s more than proven by automated telephone systems, impossibly repeating how important you are as a customer as you are simultaneously left on hold, captive to unending message tapes of the additional services available while this particular one is withheld.
L.L.Bean may be the final commercial resting place of care given to a customer. Call them at 3am, any morning of the week and you will be treated to a fresh human voice that is actually interested in what you have to say, be it an o…