Friendly Community Banks Have Morphed--by Government Deregulation--into Monsters under the Bed
Letter to ING Direct from a NetBank Customer
Dear ING Direct,
You recently took over my personal and corporate banking business when you acquired the assets of failed NetBank.
. . . You promised to send out a welcome package via regular mail. While waiting, I researched you online. I discovered your random account closures and other questionable treatment of customers. But you assured me you would not close an account due to imperfect credit, so I kept waiting.
I was expecting logins, ATM cards and debit cards. Instead, you sent me another sales email, but this time with a footnote that all my ATM and debit cards would go dark on November 23rd!
I like that you gave notice, unlike when you closed my money market account. I didn’t realize it was gone until I tried to make a deposit.
. . . I contacted my “local” banks, including Bank of America, EverBank and Emigrant Direct. They all want my business! So don’t worry ING Direct. My mid-five-figure deposits will be out of your hair right…